Insurance news
LEGAL & GENERAL LAUNCH AN INTERACTIVE HOUSE IN ORDER TO IMPROVE UNDERSTANDING OF HOME INSURANCE COVER
L&G's research shows that less than a quarter of homeowners, 24%, said they were clear on what is and isn't covered under their home contents insurance cover and a fifth, 20%, clear on what their buildings insurance covered. This lack of understanding means that some customers can be confused and then potentially disappointed if they make a claim under their policy, which may then be turned down.
Jun 13, 2012 - Legal & General's general insurance business has developed an Interactive House to help improve customer and potential customers' general understanding of the home insurance cover options available to them and so enable them to make informed decisions on the home insurance cover they wish to have in place.
So users are able to see details on the different home insurance cover options available, as well as what is and isn't covered by moving through the 3D house and clicking on the special icons displayed in rooms throughout the property and in the surrounding grounds, Existing Legal & General customers, just need to enter the first few digits of their home insurance policy number and the Interactive House will then display key information lifted from the customer's home insurance policy*. The Interactive House is not just available to existing customers it may also be used by potential customers and the information shown is then based on Legal & General's Extra home insurance cover.
The “house” is available to existing and potential L&G customers and includes hints and tips on home security, such as safety tips for wintery weather. The aim is to make the house as realistic as possible and with special design details relevant for the time of year.
Existing Legal & General customers, just need to enter the first few digits of their home insurance policy number and the Interactive House will then display key information lifted from the customer's home insurance policy*. The Interactive House is not just available to existing customers it may also be used by potential customers and the information shown is then based on Legal & General's Extra home insurance cover.
In addition, L&G’s home contents calculator can help tot-up a realistic total value of belongings
Mike Lawler, Director for Legal & General's general insurance business said:
"As a responsible insurer, we believe it is so important that customers have adequate levels of home insurance cover in place that is right for them. This is why we offer customers a choice in the home insurance cover they are able to arrange with us. We believe the Interactive House, along with our online contents calculator, will provide users with the confidence that they have the appropriate home insurance options and level of cover in place. This should then also help to limit the risk of customers being underinsured or discovering that they do not have cover in place." The simple to use, room by room inventory of Legal & General's Home contents calculator, helps customers to tot-up a realistic total value of their home contents so that they are able to establish the level of home contents insurance cover that they should have in place and the Interactive House, helps to establish the various insurance cover options needed to protect their property and their possessions.
The insurer’s director of general insurance, Mike Lawler, comments: “We hope that the Interactive House will help to bring home insurance policy terms and conditions to life and so help people to better understand and appreciate the value of their home insurance cover.”
LEGAL & GENERAL LAUNCH AN INTERACTIVE HOUSE IN ORDER TO IMPROVE UNDERSTANDING OF HOME INSURANCE COVER
L&G's research shows that less than a quarter of homeowners, 24%, said they were clear on what is and isn't covered under their home contents insurance cover and a fifth, 20%, clear on what their buildings insurance covered. This lack of understanding means that some customers can be confused and then potentially disappointed if they make a claim under their policy, which may then be turned down.
Jun 13, 2012 - Legal & General's general insurance business has developed an Interactive House to help improve customer and potential customers' general understanding of the home insurance cover options available to them and so enable them to make informed decisions on the home insurance cover they wish to have in place.
So users are able to see details on the different home insurance cover options available, as well as what is and isn't covered by moving through the 3D house and clicking on the special icons displayed in rooms throughout the property and in the surrounding grounds, Existing Legal & General customers, just need to enter the first few digits of their home insurance policy number and the Interactive House will then display key information lifted from the customer's home insurance policy*. The Interactive House is not just available to existing customers it may also be used by potential customers and the information shown is then based on Legal & General's Extra home insurance cover.
The “house” is available to existing and potential L&G customers and includes hints and tips on home security, such as safety tips for wintery weather. The aim is to make the house as realistic as possible and with special design details relevant for the time of year.
Existing Legal & General customers, just need to enter the first few digits of their home insurance policy number and the Interactive House will then display key information lifted from the customer's home insurance policy*. The Interactive House is not just available to existing customers it may also be used by potential customers and the information shown is then based on Legal & General's Extra home insurance cover.
In addition, L&G’s home contents calculator can help tot-up a realistic total value of belongings
Mike Lawler, Director for Legal & General's general insurance business said:
"As a responsible insurer, we believe it is so important that customers have adequate levels of home insurance cover in place that is right for them. This is why we offer customers a choice in the home insurance cover they are able to arrange with us. We believe the Interactive House, along with our online contents calculator, will provide users with the confidence that they have the appropriate home insurance options and level of cover in place. This should then also help to limit the risk of customers being underinsured or discovering that they do not have cover in place." The simple to use, room by room inventory of Legal & General's Home contents calculator, helps customers to tot-up a realistic total value of their home contents so that they are able to establish the level of home contents insurance cover that they should have in place and the Interactive House, helps to establish the various insurance cover options needed to protect their property and their possessions.
The insurer’s director of general insurance, Mike Lawler, comments: “We hope that the Interactive House will help to bring home insurance policy terms and conditions to life and so help people to better understand and appreciate the value of their home insurance cover.”
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